Terms of Sales
Delivery
When will I receive my order?
It usually takes 3-7 days to process an order, after which it is shipped. The deadline
shipping depends on where you live, but it can be estimated as follows:
● United States: 3 - 4 business days
● Europe: 6 - 8 working days
● Australia: 2 - 14 working days
● Japan: 4 - 8 business days
● International: 10 - 20 business days
[Covid-19] When will I receive my order?
Our delivery times [for all products, T-shirts, phone cases, etc.] can be
longer than usual and may continue to increase until things
return to normal. We are seeing delays in our supply chain, including
including distributors and carriers, because the entire sector is faced with
challenges.
It is difficult to predict shipping times. You can follow the production times of
our products and add an additional shipping time:
Shipments from USA Shipments from Europe
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
[type of product, e.g. T-shirts] [number] - [number] days number] - [number] days
Tip: Complete and update the table by following our related updates page
to Covid-19. Enter the categories of products you sell in your store so that
customers know exactly which lead times apply to which products.
Printful T&Cs to copy for your site
Where will my order be shipped from?
We work with an on-demand fulfillment company that has
facilities worldwide!
Will customs fees be added?
Additional customs and tax fees may be charged for orders
international. These costs are beyond our control and are billed by your office in
local customs. Customs policies vary widely from country to country. Please
so check directly with your local customs office if they apply duties and
taxes on your purchases.
My order should have arrived, but I still haven't received it. What should I do ?
Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in
the delivery adress
● Ask your local post office if they have your package
● Go to your neighbors in case the courier left the package for them
If the shipping address is correct and the package has not been dropped off at the post office or
at your neighbor's, contact us at [insert your support email address here] stating
your order number.
If you found an error in your delivery address, we can send you a
replacement order, but shipping will be at your expense.
Orders
How are your products made?
We work with a distributor of print-on-demand products. They are present in
worldwide, so depending on where you are, your orders are printed and
shipped from the site that can do it most efficiently!
Tip: Check Printful's production images to see how we process
certain products.
How can I track my order?
You will receive a tracking link via email when your order ships. If you have
questions about tracking or shipping your order, write to us at [insert
your customer service email here].
I received a wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged.
To help us resolve this issue quickly, please email us at [insert
your customer service email here] in the following weeks with photos of the product
damaged, your order number and any other details you may have regarding
your order.
Returns
What is your return policy ?
We do not offer returns or exchanges, but if there is a problem with your order,
please let us know by contacting us at Lefevrephotographe@gmail.com !
Do you offer refunds?
Refunds are only offered to customers who receive wrong items or
damaged. If you are concerned, please contact us at [insert your service email
customer here] by sending us photos of the damaged items and we will do what is necessary
to reimburse you.
Can I exchange an item for a different size/color?
At this time, we do not offer exchanges. If you are not sure which size you
fits best, check out our size guides: we have one for each item listed on
our shop, in the product description section. Although rare, it is possible
that an item you ordered is mislabeled. If so, please let us know.
know at [insert your customer service email here] within one week of receiving your
ordered. Provide your order number and photos of the mislabeled item, and we
we'll send you a new one, or we'll give you your money back!
Return policy
Any claims for misprinted, damaged or defective items must be submitted within 4 weeks of receipt of product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed to be an error on our part are covered at our expense.
If you or your customers notice a problem with the products or anything else on the order, please submit a problem report.
The return address defaults to the Printful location. When we receive a returned shipment, an automatic email notification is sent to you. Unclaimed returns are donated to charity after 4 weeks. If the Printful facility is not used as the return address, you will be responsible for all returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is deemed insufficient by the courier, the shipment will be returned to our facilities. You will be responsible for reshipping costs once we confirm an updated address (if applicable).
Unclaimed - Shipments that are unclaimed are returned to our facilities and you will be responsible for paying the reshipping costs to yourself or your end customer (if applicable).
If you have not registered an account on printful.com and added a billing method, you hereby agree that any order returned due to incorrect shipping address or missing shipping will not be available for reshipment and will be donated to charity at your expense (without us issuing a refund).
Printful does not accept returns of sealed merchandise, such as but not limited to face masks, which cannot be returned for health or hygiene reasons. You hereby agree that any orders returned with face masks will not be available for reshipment and will be discarded.
Return by Customer - It is best to advise your end customers to contact you before returning any product. Except for customers residing in Brazil, we do not refund orders due to buyer's remorse. Returns of products, face masks, and size exchanges must be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a face mask or product in another size. Customers residing in Brazil and regretting a purchase must contact our customer service and express their willingness to return the item within 7 consecutive days of receipt, providing a photo of the item. The withdrawal request will be subject to an evaluation to verify whether the product has been used or destroyed, even partially. In these cases, a refund will not be possible.
Notice to EU consumers: In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be expected for:
1. the supply of goods which are made to the consumer's specifications or which are clearly personalized;
2. sealed goods which were unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,
Printful therefore reserves the right to refuse returns at its sole discretion.
This Policy shall be governed by and construed in accordance with the English language regardless of any translations made for any purpose.
Translated with www.DeepL.com/Translator (free version)